Right of withdrawal
You have 14 days from receipt of your order to cancel your purchase, without needing to provide a reason and without penalty, as established by Directive (EU) 2023/2673 and the consumer protection regulations applicable in your country.
How to exercise it
Please fill out the form below. You will receive an automatic email confirmation once we have registered your request. The refund will be processed within the legal timeframe applicable to your purchase.
Situations in which the right of withdrawal does not apply
EU Directive 2011/83/EU lists several categories of goods and services excluded from the 14-day right of withdrawal. The following sections list the cases that may or may not apply to this store. Remove any that you don’t sell.
Digital content downloaded with the express consent of the client
When you purchase digital content (downloadable files, streaming videos, online courses with immediate access, software licenses, etc.) and expressly request immediate delivery, acknowledging that by doing so you lose your right of withdrawal, the 14-day withdrawal period no longer applies (Article 16, letter m, of Directive 2011/83/EU). Express consent is obtained at the time of purchase completion.
Services initiated during the withdrawal period at the customer’s request
If you request that we begin providing a service before the 14-day withdrawal period has expired, you can still withdraw, but you will have to pay us a pro-rata amount for the work already completed (Article 14, paragraph 4, point (a) of Directive 2011/83/EU). Your express request will be recorded at checkout.
Personalized, perishable, vacuum-packed, or hermetically sealed items
Items manufactured to your specifications or clearly personalized, products that may deteriorate or expire rapidly (perishable goods), items sealed for reasons of hygiene or health protection that have been unsealed after delivery, and sealed audio, video or software recordings that have been unsealed after delivery are excluded from the right of withdrawal — Art. 16, letters a), c), d), e) ei), of Directive 2011/83/EU.
Accommodation, rental, catering or temporary leisure activity
Services linked to a specific date or period of provision are excluded from the right of withdrawal, such as accommodation not intended for habitual residence (hotels, holiday rentals), vehicle rental, transport of goods, catering services and leisure services, such as tickets for events (Art. 16, paragraph 1, of Directive 2011/83/EU).
Use this form to exercise your withdrawal right under applicable EU consumer protection law. Submitting it registers your request and we will confirm by email; it does not by itself mean the withdrawal is accepted.
Your withdrawal is subject to the legal deadlines and conditions: the 14-day period (for goods, counted from delivery; for digital content, from the start of the download) and the statutory exceptions to the right of withdrawal. We verify these before confirming, so submitting a request does not by itself guarantee its acceptance.
Model withdrawal form (Annex I.B of Directive 2011/83/EU)
Complete and return this form only if you wish to withdraw from the contract.
To:ES Dental Clínic
[Postal address]
Email: info@esdentalclinic.es
Phone: +34 937 29 86 58
I/We hereby give notice that I/we withdraw from my/our contract of sale of the following goods / for the supply of the following service:
______________________________________________________________
Ordered on / received on:
______________________________________________________________
Name of consumer(s):
______________________________________________________________
Address of consumer(s):
______________________________________________________________
Signature of consumer(s) (only if this form is notified on paper):
______________________________________________________________
Date:
______________________________________________________________
Source: Annex I, Part B of Directive 2011/83/EU of the European Parliament and of the Council on consumer rights.
